Return & Refund Policy

Last Updated: November 27, 2025

At QuisoftKey, all products sold on our website are digital software licenses delivered electronically.

No physical items are shipped. Once the product is delivered and the license key or download access has been provided, the product is considered delivered.

30-Day Refund Period

We offer a 30-day refund period from the date of purchase.

To be eligible, your refund request must be submitted within 30 calendar days of your purchase and must meet the eligibility conditions described below.

After the 30-day period has expired, refund requests cannot be processed except where required by applicable law.

Refund Eligibility

A refund may be granted only in the following situations:

  • You did not receive your license key or download access after completing your purchase.

  • The license key, download link, or access information provided is incorrect or incomplete.

  • The software cannot be activated, and our support team is unable to resolve the issue after reasonable troubleshooting.

  • You accidentally purchased the same product more than once. After verification, the duplicate purchase may be refunded.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • An incorrect email address was entered during checkout.

  • The software has been successfully activated, installed, or used.

  • The issue is caused by your device not meeting the minimum system requirements clearly stated before purchase.

  • The license has been suspended or blocked due to misuse, sharing, unauthorized resale, abuse, fraud, or security violations.

  • You changed your mind after the license key or download access was successfully delivered.

  • The product description, compatibility requirements, licensing terms, and activation requirements were clearly disclosed before purchase.

Returns

Because all products are delivered digitally, no physical return is required.

If a refund is approved, the associated license key may be permanently deactivated.

How to Request a Refund

To request a refund, please contact us within 30 days of your purchase at support@quisoftkey.com and include:

  • Full Name

  • Order Number

  • Email Address Used During Checkout

  • Detailed Description of the Issue

Our support team typically responds within 24–48 business hours.

Refund Processing Time

If your refund request is approved, the refund will be processed within 3–5 business days. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

License Policy (Non-Transferability)

All software licenses sold by QuisoftKey are issued exclusively to the original purchaser.

Reselling, sharing, transferring, or redistributing license keys is prohibited and may result in immediate suspension or permanent deactivation of the license without refund.

Contact

If you have any questions regarding this Refund & Return Policy, please contact us:

QuisoftKey

VIRANIA INC
1409 MAPLE AVE N
LEHIGH ACRES, FL 33972

Email: support@quisoftkey.com

Phone: +1 (407) 529-8174